Frequently asked question (FAQ)

In this page we answer to some question about our company.

Sorry, we do not offer volume discounts direct to the public. For quantity pricing, please contact your local distributor.
Best quality from Pakistan, Turkey, China, Korea and Vietnam.
Define Instruments will accept product returns for credit or exchange up to 30 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition - complete with original documents and packaging. All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting sales@emarcog.com. Please see our Returns Policy for full details.
Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.
We accept Visa and MasterCard on our website. Our sales staff can also process other payment types manually, including checks and internet banking. To pay using one of these methods, please contact us to place your order.
Yes, absolutely! We have branch offices in Afghanistan, and a network of authorized distributors around the globe. However if you are outside the US and Canada then you will not be able to buy online. Please contact us and we'll put you in touch with your nearest distributor:
  • Phone us on +-- --- ---- (during Afghanistan business hours)
  • Email sales@emarcog.com